Context

The “Training Guide for Quality Assurance in Language Education” was designed so as to make concepts and terminology used in quality management more transparent and relevant to teacher trainers and language educators. To illustrate the approach adopted in producing the Guide, the article comprises an overview of some of the key aspects dealt with in the Guide and a selection of activities, prompting the readers to reflect on how quality assurance principles can be applied to concrete language teaching and learning contexts. Thus the readers can experience the integrative approach proposed throughout the “QualiTraining Guide”: All those involved in the educational process need to be aware of the institutional goals and of the systems existing in the institution for monitoring and improving quality. More importantly, they all – management, teachers, learners, the administrative team and other ‘actors’ – have a role to play in the quality management process, to the benefit of learners, teachers and the entire institution as a “learning organisation”.