Quality assurance is no longer solely the realm of institutional top management. It is increasingly important that all the participants in the educational process understand their role within the system and contribute to enhancing the quality of educational processes and learning outcomes. "Quality culture" is at the core of this multi-dimensional, integrative approach, so as to inspire participants at all levels in an educational process.
The publication includes materials and instruments, which can be transferred or adapted to concrete situations in e.g. teacher development, quality assurance training, project management and evaluation. The case studies and activities suggested, invite readers to find out what works best in their own educational environment and to develop relevant, innovative solutions to needs identified. Contexts of application range from primary and secondary education, to university language departments interested in enhancing the coherence between language teaching, learning and (self-) assessment, or networks of language organisations and professionals.